Call Center Services Directory..

Call center directory is one of the world's leading and the most innovative online index of call center service providers including inbound and outbound call centers, helpdesk customer service, remote receptionist services, live telephone answering services, order taking, data processing, telesales and telemarketing solutions and much more. Our database will exceed your expectations by providing you hundreds and thousands of valuable resources for call center equipment, call center software, consulting, call center information and news. By offering a vast array of categories, this directory will be able to address the needs for all sorts of businesses, from small enterprises to large corporations...

Taking on the task of searching for the right resources online used to be a tiresome job, not anymore, as we present this excellent, freely available database with advanced search features and 24 hours uptime guarantee. We provide our search staff and editors with extensive training and state of the art searching facilities, enabling them to churn out quality call center business and shopping resources on a regular basis...

Call center / Telemarketer / Customer Service Executive..

Urgently required male & female fluent English speaking call centers agents for night shift at E-Square.
We offer basic salary from at least 10,000  plus commissions. Transport provided.
Canadian, American and British returned candidates are encouraged to apply..

Call Center Agents/ Telesales Representatives Required..

We are a Call Center located in F.B.Area, Karachi and looking for quality and skilled agents immediately for night shift. Shift timings are between 10:00\11:00 pm till 7:00 am.
Package includes Salary (starting Rs, 8,000), Commission and other allowances and bonuses that will surely help you in making good money. Experienced candidates are highly encouraged do apply.

We have a Call center Training Programs..

A Call Center training program usually teaches the participants about the importance of a customer focused attitude, how they can represent the vision of the organization and achieve its mission, building a rapport with the customers and the importance of using positive language. This training should also cover the critical skills of appropriate questioning, listening and confirming so that the agent may determine the customer’s needs and increase call efficiency...

A Call Center Training Program also teaches the essential skills needed for demonstrating value, confirming satisfaction, uncovering additional service opportunities, and closing the call. During a typical training program the participants learn important skills for handling challenging and difficult calls, preventing them from escalating into stressful situations, and how to recover and carry on efficiently after one of these calls...

Aiding and abetting efficient Call Center services are developments in Call Center technology such as Speech Recognition with software which allows computers to handle the first level of customer support, Text Mining and Natural Language Processing. These are just some of the special tools that have been developed to assist in this field and maximize customer satisfaction...

A Call Center Training Program would examine and teach the participants the advantages and disadvantages of each method, ultimately making sure that the job is well done and the customer is happy!..

How Do I Become a Call Center Manager ?

In addition to earning a degree, a hopeful manager may decide to pursue additional voluntary certification from a respected national organization. Becoming certified may not be necessary to find a job, but it may give an individual an advantage over other applicants. Once a person is able to become a call center manager, he or she usually spends several weeks learning about specific job duties under the guidance of experienced supervisors. A new manager is taught how to maintain employee files, conduct reviews, and set schedules. With time and proven skills, he or she is given additional responsibilities and allowed to begin working independently...

What Is Call Center Outsourcing ?

Inbound phone calls are those that representatives receive from a company's clients. A business using call center outsourcing will be given a telephone number to use on their customer communications. Typically, it's listed as a customer service contact number. Call center representatives answer customer calls at that number using the company's name. They provide information and help solve problems while representing the business...

Outbound calls can also be made to customers by call center outsourcing workers. The reason for the call may be to follow up on past service problems. Customer service is especially important as companies need to be competitive in today's marketplace. Contacting customers to ensure they are happy with the company's products or service can help maintain consumer loyalty. Another reason that a business may use outbound call center outsourcing is for marketing purposes; they hire representatives to call customers about special offers and new products to help increase sales...

Since many call centers operate around the clock, companies hiring them get the advantage of being able to offer 24 hour customer service. This feature benefits not only customers who work late hours, but everyone, since they may call at their convenience. With additional representatives providing regular customer maintenance and service, overtime costs and extra training is avoided..

What is a Call Center Job ?

An inbound call center job requires workers to answer incoming calls from customers. This work can be more unpredictable than outbound call center work as the worker does not know who will be calling with what problem, complaint or request for information. The inbound call center worker must have a thorough knowledge of the products, services and policies of the company he or she is representing. Some call center jobs require extensive technical knowledge of the product or service and Technical Service Representatives communicate with customers to troubleshoot problems with the product or service...

Customer Service Specialist, Contact Center Representative and Account Service Retention are some of the titles associated with a call center job. Although it may sound easy to sit down and speak to people on the phone even for the long shifts typical of a call center job, call center work has many different elements to it and it’s not something that everyone has the skills to do and would want to do. Speaking to people with the same calling script, or hearing nothing but complaints and problems, day in and day out, can be very stressful. Also, a call center job demands that a worker never, under any circumstances, be rude or lose his or her temper in any way during calls and this requires a lot of patience...

What is a Hosted Call Center ?

Some countries that provide offshore call centers to the United States include Panama, the Philippines and India. Many U.S. industries take advantage of offshore call centers, with some industries finding it a better fit than others. If you are interested in looking into this business solution for your company, many successful offshore call center providers can be found online...

What is an International Call Center ?

Though there is much talk about the amount of outsourcing of jobs to foreign markets, 2007 studies show that only about 13% of call center jobs are truly international as opposed to domestic. Of these, the majority are located in India, Brazil and Spain. The market is certainly growing, and companies may choose to have more than one call center, one domestic and at least one international call center to staff phones at 24 hours a day without having to pay overtime or shift differentials to domestic workers...

Having an international call center certainly does save money on employee costs. An employee at an international call center in India may work for a yearly wage of about $2500 US Dollars (USD). Brazilian employees are paid approximately $4000 USD per year. In contrast, American workers make approximately $27,000-35,000 USD per year, and employers are usually obligated to contribute toward health insurance costs for their workers. It typically makes sense from a business perspective to pay one tenth the cost of an American worker if you can be reasonably certain employees have good English skills and can answer service questions...

Actually, more international call center data and research shows people answering your call from India are likely to be better qualified than people answering your call in the US. Only about 20% of domestic call centers hire college graduates. In contrast, an international call center is India is most likely to hire college graduates; 70% of staff at most call centers have earned an undergraduate college degree. The only comparable numbers for call centers are Canada, where 50% of employees may be college educated, and the Netherlands, where about 60% of employees hold a university degree...

What is VOIP ?

Workers at a VoIP call center – euphemistically called “associates” or “agents” – are notoriously underpaid, overseen, and in many cases, desperate. These workers are often ineffective at presenting any sort of inspired telemarketing pitch. To avoid this, computers at the call center will automatically identify a sales prospect, dial the prospect’s number – at dinnertime, if possible – and, should the prospect be caught unaware, initiate a pre-recorded telemarketing pitch...
The digitizing of telephone communications through the internet allows the staff of a VoIP call center to initiate and respond to almost limitless simultaneous telemarketing calls, phone orders, and/or customer inquiries...

What is a Call Center ?

A call center is a physical place where customer and other telephone calls are handled by an organization, usually with some amount of computer automation. Typically, a call center has the ability to handle a considerable volume of calls at the same time, to screen calls and forward them to someone qualified to handle them, and to log calls. Call centers are used by mail-order catalog organizations, telemarketing companies, computer product help desks, and any large organization that uses the telephone to sell or service products and services..