How Do I Become a Call Center Manager ?

In addition to earning a degree, a hopeful manager may decide to pursue additional voluntary certification from a respected national organization. Becoming certified may not be necessary to find a job, but it may give an individual an advantage over other applicants. Once a person is able to become a call center manager, he or she usually spends several weeks learning about specific job duties under the guidance of experienced supervisors. A new manager is taught how to maintain employee files, conduct reviews, and set schedules. With time and proven skills, he or she is given additional responsibilities and allowed to begin working independently...